Ricoh Scanner Support - Scanner & ScanSnap Support & Customer Service
Support Resources Are Within Reach
Find everything you need—from installation guides to technical data—in the links below.
Warranties, Manuals & Datasheets
Learn about your product's warranty.
Drivers & Downloads
Quickly find drivers and downloads.
Service Programs
Choose the right program at the right price for your business.
Consumables
Find part numbers for consumables.
Product Registration
Register your product.
Knowledge Base
Get all of your questions answered with our customer support guide.
EdgeXperience Capture Service
Find software status and support information.
Discontinued Scanners
Find the replacement model for your discontinued scanner.
Technical Support for all Products & Services
- 5am – 5pm (PST) Mon - Fri
- 800.626.4686
- tsupport@fujitsu.com
- Find Consumables (Rollers, etc)
Scanner & Software Sales
- 5am – 5pm (PST) Mon - Fri
- 888.425.8228
- scannersales@fujitsu.com
- Talk to Sales
Service Sales & Contract Support
- 5am – 5pm (PST) Mon - Fri
- 800.301.9475
- service.sales@fujitsu.com
- Talk to Service Sales
Customer Support for Online Store
- 8am – 5pm (PST) Mon - Fri
- 1-800-301-9475 (option 3)
- e.it@fujitsu.com
Limited Time Offer
One of the true values of our technology is its longevity. But sometimes newer technologies and faster speeds are worth the upgrade. Now through September 30, 2023, we can help offset the cost of a new scanner by offering discounts to trade in select scanners.
Terms and conditions may apply.
ScanCare
Premium On-Site Service & Maintenance
Choose peace of mind with ScanCare, and have key scanner parts and cleaning supplies onsite. Plus, get regular cleanings and end-user training by our certified professionals.
Advance Exchange
Priority Replacement
Keep downtime to a minimum with our simple, economical alternative for lightweight scanners: priority access to the service center and overnight scanner replacement.
Depot Mail-in Service
Mail-in Service
Ideal for customers with asset tag retention or for those who run IT organizations, this unit replacement alternative lets you send your scanners in for repair.
Basic On-site Service
Ideal for large scanners with light scanning workflow, our Basic program provides onsite service to protect your investment, so you can enjoy peace of mind.
ScanAid Parts Kit
We make it easy to take care of your scanners with our approved maintenance kit.
Speak to one of our solutions experts
No matter your industry, we can help you build customized digital imaging solutions to help your business.
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