Ricoh Scanner Service Wins Gold Award in 2025 Stevie Awards for Sales and Customer Service

PFU America, Inc., the U.S.-based subsidiary of PFU Limited, a Ricoh company and the leader in document scanning solutions, today announced that its Ricoh Scanner Service was recognized with a Gold Stevie Award in the category of Customer Service Department of the Year – Computer Hardware in the 19th annual Stevie Awards for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 45 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of 176 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements.

The Ricoh Scanner Service program provides the industry’s best service to clients based in the U.S. through tailored service plans, prompt response times, and a commitment to resolve and fix issues with Ricoh’s document scanners quickly and efficiently. The Scanner Service program is focused on protecting mission-critical workflows by reducing downtimes, lowering ownership costs, and eliminating internal approval delays. Industry and subject matter leaders add instant expertise to support, guide, and even become part of their customers’ day-to-day operations.

“Our top priority is customer satisfaction, and this prestigious recognition exemplifies our commitment and dedication to providing best-in-class customer experiences,” said Daisuke Kutsuwada, President and CEO, PFU America, Inc. “Ricoh’s Scanner Service is unique in that we partner with our customers to provide added knowledge, best practices, and insight to help them stay ahead of their competition.”

 “The outstanding scores awarded to this year’s Stevie winners reflect the exceptional levels of achievement they demonstrate,” said Maggie Miller, Stevie Awards president. “We proudly join the judges and the entire Stevie Awards community in congratulating and celebrating the winners on their accomplishments.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales.