About Advance Exchange
Advance Exchange service program offers whole-unit, next business day replacement for scanner equipment that cannot be repaired through technical support. It is available in all 50 states to help minimize downtime and applies to most scanner models. If the technical assistance center (TAC) is unable to resolve a problem, a replacement unit is shipped overnight for requests received by 2pm PST, or else on the next business day for requests received later. The cost of the Advance Exchange program includes parts, labor and shipping to and from the customer.
Advance Exchange, Post-Warranty provides the same service for scanners beyond the applicable Limited Warranty period and is available in single or multi-year increments.