Advance Exchange
Advance Exchange Priority Replacement
Advance Exchange
The simple, economical on-site alternative for service with overnight product replacement.
The simple, economical on-site alternative for service with overnight product replacement.
About Advance Exchange
Advance Exchange service program offers whole-unit, next business day replacement for equipment that cannot be repaired through technical support. It is available in all 50 states to help minimize downtime and applies to most product models. If the technical assistance center (TAC) is unable to resolve a problem, a replacement unit is shipped overnight for requests received by 2pm PST, or else on the next business day for requests received later. The cost of the Advance Exchange program includes parts, labor and shipping to and from the customer.
Advance Exchange, Post-Warranty provides the same service for products beyond the applicable Limited Warranty period and is available in single or multi-year increments.
Advance Exchange Service Advantages
- Provides a replacement before the return of the malfunctioning equipment
- Quickly gets you back to utilizing your equipment and back in business
- Advance Exchange, In-Warranty and Advance Exchange, Post-Warranty are the only authorized, whole-unit replacement service programs for our products
