Basic
Basic
Basic program. Exemplary support.
Our Basic program provides on-site service so you get peace of mind.
Basic on-site service provides value-oriented peace of mind
About Basic On-Site Service
Basic, in-warranty on-site service upgrades the standard, limited warranty on certain models to a full 12 months of on-site service. The basic option includes parts, labor, travel and a cleaning event. Basic, post-warranty is available after the limited warranty timeframe and can be purchased in single or multi-year increments.
Co-terminous Basic Plus service for Ricoh Scanners
For customers who need financial flexibility, we offer co-terminous basic plus service. This option allows customers to purchase service for a specified number of months (certain restrictions apply). You can also synchronize services and billing on multiple scanner units or for multiple locations.
Advantages of Basic Scanner Service
- Includes all spare parts, labor and travel for service of verified hardware failure
- Single cleaning event included to maintain peak scanner performance
- Protects your scanner investment and avoids unexpected repair costs
- Helps reduce downtime with 4-hour and 24/7 response time options
