Ricoh Scanner Service Recognized for Exceptional Customer Experience in the 2025 Excellence in Customer Service Awards

PFU America, Inc.

Santa Clara, CA
April 24, 2025

Ricoh Document Scanners is proud to announce that it has been named a winner in the 2025 Excellence in Customer Service Awards, presented by the Business Intelligence Group. This recognition highlights the organization’s unwavering commitment to delivering outstanding customer experiences, and its leadership in service excellence.

The award-winning Ricoh Scanner Service was recognized in the Computer category for its exceptional approach to solving customer challenges, elevating engagement, and creating measurable value for clients and stakeholders.

“We are deeply honored to receive this recognition from the Business Intelligence Group,” said Satoshi Kubo, President & CEO. “It reflects the dedication and heart our team brings to every customer interaction and our belief that service is the foundation of lasting relationships and business success.”

The Excellence in Customer Service Awards celebrate those individuals, teams, and organizations that are transforming how companies engage with their customers. Winners are selected by a panel of business leaders who evaluate nominees based on innovation, service impact, and measurable results.

“Customer service is often the difference between a brand that’s remembered and one that’s forgotten,” said Russ Fordyce, CEO of the Business Intelligence Group. “Organizations like Ricoh Scanner Service are redefining what service excellence looks like and setting a new benchmark for the industry.”

For more information about Ricoh Document Scanners and its award-winning service initiatives, visit pfu-us.ricoh.com.

PFU America, Inc. media contact

Email questions to: press@pfu-us.ricoh.com

About PFU Limited

PFU Limited was established in 1960. Based on the skills acquired through computer development, we develop and supply image document-related products and services, such as image scanners. We also provide support services for building and operating IT infrastructures that contribute to the safety and security of our customers.

We at PFU will continue to evolve our edge devices to contribute to our customers' business process reforms and Digital Transformation, provide the services that support them, and contribute to the development of a sustainable world.

For more information, please visit https://www.pfu.ricoh.com/global/ 

PFU America, Inc. is the U.S.-based subsidiary of PFU Limited and the leader in document scanning solutions.

About Ricoh

Ricoh is a leading provider of integrated digital services and print and imaging solutions designed to support digital transformation of workplaces, workspaces and optimize business performance.

Headquartered in Tokyo, Ricoh’s global operation reaches customers in approximately 200 countries and regions, supported by cultivated knowledge, technologies, and organizational capabilities nurtured over its 85-year history. In the financial year ended March 2024, Ricoh Group had worldwide sales of 2,348 billion yen (approx. 15.5 billion USD).

It is Ricoh’s mission and vision to empower individuals to find Fulfillment through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future. For further information, please visit http://www.ricoh.com/

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives with relevant experience and insight. The organization’s proprietary scoring system uniquely measures performance across multiple business domains and rewards those companies whose achievements stand above their peers.

 
Date: April 24, 2025
City: Santa Clara, CA
Company: PFU America, Inc.