The Ricoh Scanner Service program was named a Gold Winner in the 2024 Titan Business Awards, in the category of Customer Service — Information Technology (IT). The Titan Business Awards recognize and celebrate the innovative accomplishments of organizations and entrepreneurs, and honor those that set new standards in the global marketplace. The Ricoh Scanner Service program was selected as a winner from 1,700 submissions that Titan received from around the world.
In recognizing Ricoh’s Scanner Service, Titan’s awards committee said: “After a thorough evaluation of your submission, we have determined it to be the cream of the crop across the world, as your impeccable executions and strategies are outstanding in every aspect.”
“The Titan Business Awards shine a spotlight on those who innovate, adapt, and lead,” said Thomas Brandt from the International Awards Association (Titan). “Congratulations to all our winners, whose bold ideas and determination prove that excellence in business knows no boundaries. Their success sets a high standard for others to follow.”
The Ricoh Scanner Service program provides the industry’s best service to clients based in the US through tailored service plans, prompt response times, and a commitment to resolve and fix issues with Ricoh’s document scanners quickly and efficiently. The Scanner Service program is focused on protecting customers’ mission-critical workflows by reducing downtimes, lowering ownership costs, and eliminating internal approval delays. Industry and subject matter leaders add instant expertise to support, guide and even become part of their customers’ day-to-day operations.
“We are honored that our Ricoh Scanner Service team has been recognized by The Titan Business Awards for Customer Service,” said Young Kim, Sr. Director, Operations & Logistics, PFU America, Inc. “This award exemplifies our commitment to supporting and partnering with our customers with exceptional service. Our comprehensive service program and team of experts solve customers’ issues quickly and efficiently with an 86% first-visit fix rate and 81% resolution-without-service escalation rate.”
For more information on Ricoh’s Scanner Service, please visit https://www.pfu-us.ricoh.com/services.