Ricoh Scanner, Projector, Printer, & Projector Support - Ricoh fi and SP Series Scanner & ScanSnap Support Formerly Fujitsu Scanners Skip to main content
Support

Ricoh Scanner Support - Scanner & ScanSnap Support & Customer Service

Support Resources Are Within Reach

Find everything you need—from installation guides to technical data—in the links below.

Warranties, Manuals & Datasheets

Learn about your product's warranty.

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Drivers & Downloads

Quickly find drivers and downloads.

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Service Programs

Choose the right program at the right price for your business.

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Consumables

Find part numbers for consumables.

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Product Registration

Register your product.

Registration

Knowledge Base

Get all of your questions answered with our customer support guide.

Knowledgebase

EdgeXperience Capture Service

Find software status and support information.

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Discontinued Scanners

Find the replacement model for your discontinued scanner.

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Contact Information

Technical Support for all Products & Services

Scanner & Software Sales 

Service Sales & Contract Support

Customer Support for Online Store

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It’s a great time to upgrade!

Looking to trade in your current scanning solution? Trade in select fi Series scanners for a rebate that can be applied to a new model.

Terms and conditions may apply.

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Get the most out of your investment with RICOH Service

Find the right Service Program for you.

We offer several levels of Service Programs allowing you to choose the right program at the right price for your business. Our highly experienced service team will ensure your scanning projects stay on track. Review our service guide below.

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ScanCare

ScanCare

Premium On-Site Service & Maintenance

Choose peace of mind with ScanCare, and have key scanner parts and cleaning supplies onsite. Plus, get regular cleanings and end-user training by our certified professionals.

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Advance Exchange

Advance Exchange

Priority Replacement

Keep downtime to a minimum with our simple, economical alternative for lightweight products: priority access to the service center and overnight product replacement.

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Depot Mail-in Service

Depot Mail-in Service

Mail-in Service

Ideal for customers with asset tag retention or for those who run IT organizations, this unit replacement alternative lets you send your scanners in for repair.

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Basic Onsite Service

Basic On-site Service

Ideal for large scanners with light scanning workflow, our Basic program provides onsite service to protect your investment, so you can enjoy peace of mind.

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ScanAid Parts Kit

We make it easy to take care of your scanners with our approved maintenance kit.

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Speak to one of our solutions experts

No matter your industry, we can help you build customized digital imaging solutions to help your business.

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Discover the latest

Blogs, customer stories, upcoming events, videos, and more.

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Blog

What Does Going Paperless Mean for Businesses in 2024?

Learn More about What Does Going Paperless Mean for Businesses in 2024?

Video

The Alamitos Group Increases Productivity and Reduces Costs with Digital Imaging Solutions

Play Video: The Alamitos Group Increases Productivity and Reduces Costs with Digital Imaging Solutions

Customer Story

A retail franchise chain eliminates paper storage fees and brings scanning to the front desk

Learn More about A retail franchise chain eliminates paper storage fees and brings scanning to the front desk