In today's data driven world, it is critical for companies to have dependable data processing & digitization solutions in order to run their business efficiently. No matter which industry they are in, having high-performance and reliable document scanners is essential as no company can afford downtime.
Customer satisfaction is one of the most important measurements of our success and it is important that our customers have a trusting relationship with us.
That is why we take a pride on providing the premium customer service that our customers deserve. Our field engineers are a group of talented, devoted and knowledgeable professionals. They reside all over the US and they make sure our customers are well taken care of when they need help.
Their services include on premise scanner repair, maintenance, cleaning, and scanner demonstrations. Our field engineers can also perform repair on competitor document scanners and provide the premium service experiences our customers have come to expect. We want to minimize the down time for the customers, so our service is available from 4-hour turnaround, 24/7 support to next business day.
Don is one of our senior field engineers and has been with us for 12 years. He is based in Boston, Massachusetts and supports our customers in the Northeast region (from Connecticut through Vermont and all states between).
He shares that the most rewarding part of his job is to provide the best service possible to our customers. As he helps the customers, he also enjoys sharing the scanner features that customers were not aware or did not know were available. Our document scanners provide a wide range of features from Cloud enablement, TWAIN/ISIS compatibility, easy file sharing options and more. He observes that the customers appreciate the reliability of the scanners and how we automatically call to set up maintenance appointments. "All our document scanners are premium quality and do the job they intended for," Don said.
We are fortunate to have many loyal customers and have their trust in our technology and solutions. As a token of that, we have maintained an average of 88 net promoter score (NPS) which is an industry leading score.