While most organizations purchase service to avoid costly downtime and to ensure their scanners, they renew because of the predictability of costs and the unexpected joy of working with our Certified Technicians. Plus, customers who switch to third-party service frequently return to us in frustration—in need of OEM parts, no-wait time customer support, and guaranteed work. Explore the plans below, or speak with a Service Representative to find out which plan meets your needs.
Contact UsWe offer several levels of Service Programs, allowing you to choose the right one at the right price for your business. By using OEM parts, you’ll avoid the costly errors caused by counterfeit or off-brand products.
Service Guide Scanner Operator Training Guide Training and Installation Guide
Choose peace of mind with ScanCare, and have key scanner parts and cleaning supplies onsite. Plus, get regular cleanings and end-user training by our certified professionals.
Keep downtime to a minimum with our simple, economical alternative for lightweight products: priority access to the service center and overnight product replacement.
Ideal for customers with asset tag retention or for those who run IT organizations, this unit replacement alternative lets you send your scanners in for repair.
Ideal for large scanners with light scanning workflow, our Basic program provides onsite service to protect your investment, so you can enjoy peace of mind.
We make it easy to take care of your scanners with our approved maintenance kit.
Save on bundled solutions. Include service and software to maximize your scanning ROI.
Whenever I have had any issue with this scanner (and there have been but a few), I have been able to quickly get a knowledgeable technician on the phone, who has promptly resolved the matter. I have found their customer support to be far superior to anything I've experienced among office equipment or any other electronics. Based on both quality and support, I'm a loyal customer.
Looking to trade in your current scanning solution? Trade in select fi Series scanners for a rebate that can be applied to a new model.
Terms and conditions may apply.
Having the right parts on hand — parts that are guaranteed, built to last, and that provide optimal performance — allows for our expert technicians to keep important workflows moving, fitting our repairs into your busy schedule and which ultimately reduces downtime. The vast experience of each member of our technician team all but guarantees high first-visit fix rates. We know our scanners and are each to provide onsite training as needed.
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The answer to short-term scanning projects.
Get the latest scanning technology without the hassle of ownership with low monthly payments.
