ScanSnap Customer Story: City of Refuge - Breaking the Curse of Generational Poverty - Ricoh Scanners Skip to main content

City of Refuge

Customer Story

Digital Transformation Helps Make Transforming Lives Possible

City of Refuge, a non-profit social services agency, is located in one of the most impoverished neighborhoods in greater Atlanta. Founded in 1997, City of Refuge helps individuals and families transition out of crisis. And “crisis” is the right word. 

Business Needs

City of Refuge started their organization purposely in one of the most dangerous and impoverished zip codes in all of Atlanta. They are laser-focused on helping residents tackle these problems by offering a variety of social services: food, housing, a health and wellness center, youth development programs to help young people stay off the streets, a job training center that employed almost 500 people last year, and financial literacy instruction. 

Scott Steiner, the executive in charge of Organizational Growth, likes to talk about how the goal of the organization is to help individuals go from crisis to independence. 

City of Refuge Challenges

43%

Poverty rate of 43%, compared to 23% citywide

26%

Violent crime rate of 26%, including 60% of all murders in metro Atlanta

25%

25% of residents lack a high school diploma

City of Refuge Accelerates Their Mission of Transformation With the Help of Digitization

Solution

According to Steiner, “Keeping up with technology is really critical for us in the sense that we want to on-ramp the community that we engage with really quickly, in regards to identifying needs.” 

City of Refuge relies on ScanSnap scanners to collect and analyze information that enables it to meet its goals and better service its clients.

Steiner goes on to add, “ScanSnap takes an environment that, for us, is sometimes messy and not as organized as we’d like, and its allowed us to create a framework for organizational efficiency. We joke often that when we’re doing this right, the technology has become seamless and ScanSnap has been kind of a lightbulb in how to improve processes.”

The City of Refuge uses a variety of ScanSnap scanner models, depending on the needs of the particular operation, whether scanning an ID card for onboarding a new client for housing or job training, capturing critical information for ramping donations, or making an image of an art project from our students to publish.

City of Refuge uses ScanSnap scanners in support of their mission to, as Steiner put it, “break the curse of generational poverty.” 

If you’re interested in learning more or helping City of Refuge with their vital work, visit their web site at cityofrefugeatl.org

ScanSnap takes an environment that, for us, is sometimes messy and not as organized as we’d like, and its allowed us to create a framework for organizational efficiency. We joke often that when we’re doing this right, the technology has become seamless and ScanSnap has been kind of a lightbulb in how to improve processes.

Scott Steiner Organizational Growth, City of Refuge Atlanta, GA