FAQ
No. PaperStream AI works with PaperStream Capture Pro and does not require separate software installation. PaperStream Capture Pro connects to your cloud-based PaperStream AI tenant to process documents. You can login and access your tenant here: https://us.paperstream-ai.pfu.ricoh.com/portalweb
A grace period is included to give you time to install the software and become familiar with it before the license term begins. It also helps align billing cycles to the end of the month.
Please check your spam or junk email folder, as multiple reminder emails may be sent. Please note that you must accept the subscription agreement before receiving a license activation code. You may also contact your seller, as they should have received a copy as well. If you still need assistance, please contact our Service Administration Support team at (800) 301-9475, option 1, or Service.Sales@pfu-us.ricoh.com
Credits are used when pages are processed by PaperStream AI. Actions such as rotation, replacement, after-scan correction, and form reclassification require re-recognition processing and are counted as pages for credit usage. Each page/credit shall consist of one-sided page scans only. Scanners and PaperStream IP Import that include driver-level blank page removal will remove blank pages before they are processed. File Import processes all imported images.
Please log in to your tenant by selecting the PaperStream AI icon at the top of your PaperStream Capture Pro software or by signing in and visiting the tenant link here: https://us.paperstream-ai.pfu.ricoh.com/portalweb. The number of remaining pages/credits is shown on the home page. You can purchase additional pages/credits from your reseller or through our eCommerce site here: https://store.pfu-us.ricoh.com/
No. Base tenant credits are tied to each yearly term. For example, if you purchase a Gold tenant with a 3-year term, you receive 50,000 base page/credits each year ("Annual Credits"). If you run out of Annual Credits during that yearly term, you will need to purchase additional pages/credits at your tenant level. All credits, including Annual Credits and any additional purchased and activated credits, expire at the end of the current yearly term. At the start of the next yearly term, your base Annual Credits will be activated again. In this example, that would be 50,000 pages/credits. You can purchase additional pages/credits from your reseller or through our eCommerce site here: https://store.pfu-us.ricoh.com/
No. Unused pages/credits purchased or activated do not roll over to subsequent renewal term and shall expire at the end of the current subscription year, and will be forfeited without refund. Unused base credits and any additional activated credits are non-transferable and non-refundable and will expire at the end of the then current subscription year. At the start of the next new yearly term, your base credits will be activated again.
Please contact your reseller or visit our eCommerce site: https://store.pfu-us.ricoh.com/ For more information, please contact PAI Sales at (888) 425-8228 or sales@pfu-us.ricoh.com
Currently, co-terms should be purchased together with a yearly or multi-year license and added before the license is activated. Please contact our sales team for more information.
Pages/Credits will stack for the co-term period and expire when the co-term ends. For example, if you purchase three months of co-terms at 5,000 credits per month, you will have 15,000 credits available to use before they expire at the end of the 3-month co-term period.
Purchase your renewal from your reseller or through our eCommerce site: https://store.pfu-us.ricoh.com/ Then, enter your Order License Key inside your tenant using the Register License button to renew.
Yes. Multiple tenants are available for organizations that need to track software purchases separately across different lines of business. Please note that each PaperStream Capture Pro license and seat can only be connected to one PaperStream AI tenant at a time. For more information, please contact PAI Sales at (888) 425-8228 or sales@pfu-us.ricoh.com
Purchase your renewal from your reseller or through our eCommerce site: https://store.pfu-us.ricoh.com/ Then, enter your Order License Key inside your tenant using the Register License button to renew.
You can register multiple PaperStream Capture Pro licenses at one time using the Register License button inside the tenant. Order License Keys, such as renewals or credits, must be entered separately, one at a time.
You can connect multiple PaperStream Capture Pro licenses and seats to a single PaperStream AI tenant. For more information, please contact PAI Sales at (888) 425-8228 or sales@pfu-us.ricoh.com
For password recovery assistance, please contact priority support at (866) 357-3788 or techsupport@pfu-us.ricoh.com
At this time, the tenant master email cannot be changed. However, you can add administrator accounts inside the tenant to help manage and maintain the tenant. For more help, please contact priority support at (866) 357-3788 or techsupport@pfu-us.ricoh.com
Inside the tenant, the initial order will show the number of pages/credits included with the tenant. Silver includes 5,000 pages/credits, Gold includes 50,000 pages/credits, and Platinum includes 200,000 pages/credits. This can help you determine which additional pages/credit package to purchase. Each page/credit shall consist of one-sided page scans only. You can log in and find your tenant here: https://us.paperstream-ai.pfu.ricoh.com/portalweb
Inside your tenant, the expiration date is shown on the home page. You can login and access your tenant here: https://us.paperstream-ai.pfu.ricoh.com/portalweb
The PaperStream AI trial tenant is available for 60 days and includes up to 500 pages/credits for testing. Each page/credit shall consist of one-sided page scans only. You can request a PaperStream AI trial here: https://www.pfu-us.ricoh.com/scanners/fi/solutions/paperstream-ai
No. Purchased Pages/credits cannot be added to a trial license. Please contact PAI Sales to discuss moving to a full subscription or activating a new tenant to complete your testing. For more information, please contact PAI Sales at (888) 425-8228 or sales@pfu-us.ricoh.com
No. PaperStream AI trial licenses cannot be converted to a subscription. You will need to migrate to a new tenant and move any non-trial PaperStream Capture Pro licenses by deactivating and reactivating them. For more information, please contact PAI Sales at (888) 425-8228 or sales@pfu-us.ricoh.com
Yes. To evaluate PaperStream AI, you need licenses for both PaperStream Capture Pro and PaperStream AI. However, you can use a standard PaperStream Capture Pro subscription license with a PaperStream AI evaluation license. You can request a PaperStream Capture Pro trial here: https://www.pfu-us.ricoh.com/scanners/fi/solutions/paperstream-capture-pro You can request a PaperStream AI trial here: https://www.pfu-us.ricoh.com/scanners/fi/solutions/paperstream-ai
Subscription customers have access to a priority support line for installation, usage, and configuration assistance. Please contact priority support at (866) 357-3788 or techsupport@pfu-us.ricoh.com
Professional Services SKUs are available for customers who need specialized training, installation assistance, or focused support for their PaperStream Capture Pro or PaperStream AI deployment. These services can help your organization get set up more efficiently, understand key product features, and configure the solution for your specific workflow needs. For more information, please contact PAI Sales at (888) 425-8228 or sales@pfu-us.ricoh.com.